Continuous Mac protection
ThreatDown endpoint detection and response (EDR) helps detect, investigate, and respond to threats on your Mac.
Explore ThreatDown protection →Support
Support that feels effortless.
YesCare+ gives you ongoing Apple support for Mac, iPhone, iPad, iCloud, and home tech, with built-in protection and monitoring that helps keep problems from piling up.
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Apple support, proactive care, and ThreatDown protection in one membership
Remote help when you need it
No store visit, no handoff loop, no unnecessary friction.
Protection built in
ThreatDown malware protection and monitoring working quietly in the background.
Care that continues
We help prevent repeat issues instead of only reacting to emergencies.
Your YesCare+ membership
Everyday support. Benefits all year.
Protection for your Mac, help when you need it, and member savings on accessories, repairs, and service visits.
Device health & update visibility
Device health monitoring plus ThreatDown vulnerability assessment and patch management for supported Mac apps.
Unlimited remote support
Get remote help when you need it, with unlimited support included in your membership.
Scam & suspicious email review
Get help reviewing scams, phishing attempts, and suspicious emails.
20% off in-store accessories
Save 20% on third-party accessories purchased in store.
Annual digital safety checkup
An annual digital safety checkup is included with your membership.
20% off repairs & service visits
Save 20% on out-of-warranty repairs and on-site or in-home service.
Free out-of-warranty diagnostics
Find out what’s wrong with your device with free out-of-warranty diagnostics, included with YesCare+.
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Unlimited Remote Support
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ThreatDown: EDR + Patch Management
Why YesCare+
Support that keeps you protected.
YesCare+ is more than troubleshooting. You get Apple-trained help when you need it — plus ongoing security and maintenance designed to prevent problems before they interrupt your day.
We use ThreatDown for endpoint protection (EDR), malware defense, vulnerability assessment, and patch management — so your devices stay up to date and safer over time.
Members request help by phone or email (for now).
We’ll add web-based requests later with a simple member verification step.
Support coverage
Here’s what we help with
From everyday issues to proactive protection — YesCare+ is designed to keep your tech running smoothly.
Errors & Issues
Software errors or crashes
Internet connectivity issues
Printer problems
Email issues
iPhone/iPad problems
Mac problems
Internet connectivity issues
Printer problems
Email issues
iPhone/iPad problems
Mac problems
Setup & General Help
Home networking & Wi-Fi
Routers and internet setup
New device setup
Apple ID / iCloud guidance
Training & best practices
Routers and internet setup
New device setup
Apple ID / iCloud guidance
Training & best practices
Proactive Protection
ThreatDown malware protection + EDR
Vulnerability assessment
Patch management
Device health monitoring
Preventative tune-ups
Vulnerability assessment
Patch management
Device health monitoring
Preventative tune-ups
YesCare+ Premier Plans
Unlimited remote support, proactive monitoring, and ThreatDown protection — built for households that want peace of mind without limits.
YesCare+ Premier
Individual
Best for one primary Mac setup that needs ongoing support and active protection.
What’s Included
- ✓1 Mac and 1 iOS device covered
- ✓Unlimited remote support whenever you need help
- ✓Out-of-warranty diagnostics and troubleshooting
- ✓ThreatDown protection and continuous monitoring
- ✓Device health monitoring with proactive attention
- ✓Exclusive member-only discounts
Monthly Price, Billed Annually
$33/mo
$399 billed annually
One yearly payment for continuous coverage
Save $80
Most Popular
YesCare+ Premier
Couple
A balanced plan for two adults who want shared coverage across their everyday Apple devices.
What’s Included
- ✓2 Macs and 4 iOS devices covered
- ✓Unlimited remote support for both members
- ✓Out-of-warranty diagnostics and troubleshooting
- ✓ThreatDown protection and continuous monitoring
- ✓Device health monitoring with proactive attention
- ✓Exclusive member-only discounts
Monthly Price, Billed Annually
$46/mo
$549 billed annually
One yearly payment for shared household coverage
Save $290
YesCare+ Premier
Family
Designed for busy households with multiple Macs, more devices, and more support needs.
What’s Included
- ✓Up to 5 Macs and 8 iOS devices covered
- ✓Unlimited remote support for the household
- ✓Out-of-warranty diagnostics and troubleshooting
- ✓ThreatDown protection and continuous monitoring
- ✓Device health monitoring with proactive attention
- ✓Exclusive member-only discounts
Monthly Price, Billed Annually
$83/mo
$999 billed annually
One yearly payment for whole-home support
Save $290
Monthly pricing shown above is billed annually. Every plan includes unlimited remote support, proactive device monitoring, and built-in security coverage.
FAQ
Common questions
How do members request support?
For now, members request support by phone or email so we can verify membership and keep the queue clean.
What does ThreatDown include?
We use ThreatDown for malware protection, EDR monitoring, vulnerability assessment, and patch management.
Do I have to bring my Mac in?
Most issues can be handled remotely. If we think an in-person visit is better, we’ll tell you clearly and help you plan next steps.
