Data Recovery
When the data matters, a careful first step matters too.
Recovery support for Macs, iPhones, and storage devices, with a clear explanation of what is possible before you commit to the next step.
Whether files were deleted, a drive stopped mounting, a system failed unexpectedly, or a device is no longer accessible, we help you understand the situation, protect what is still recoverable, and choose the right path forward.
YES COMPUTERS • NORTHAMPTON, MA
Data Recovery
Lost files? Don’t panic. Whether it’s accidental deletion, a drive that won’t mount, or a device that won’t boot, our technicians can help you understand your options and pursue recovery safely.
Tip: If the drive is making clicking sounds, smells burnt, was exposed to liquid, or the device is overheating—stop using it. Continuing to power it on can reduce recovery success.
$160 data recovery diagnostic (applied toward labor if recovery is successful).
Often 3–7 business days. Mail-out cases can be 7–10 business days.
Mac, iPhone/iPad, external drives, SSDs, flash media, and more.
Your data is handled carefully and only accessed as needed for recovery.
Best next step
Schedule a check-in so we can evaluate the device and recommend the safest path forward.
What we can recover
Our service team specializes in recovery from failed storage, software corruption, and accidental deletion. We work with both internal storage (Mac) and external media.
- Accidental file deletion or emptying the Trash
- Drive won’t mount / “disk not readable” errors
- Corrupt volumes / partition issues
- Mechanical hard drive failure (clicking, slow read, I/O errors)
- SSD failures, controller issues, and file system corruption
- Liquid exposure or physical damage (case-by-case)
- macOS won’t boot / stuck on Apple logo / kernel panics
If you’re unsure, bring it in—diagnostics determines what’s possible and what’s safest.
How it works
- Check-in & diagnostics — We assess symptoms and the safest recovery method.
- Recovery plan — You get a clear recommendation and estimate before we proceed.
- Recovery attempt — We recover what we can and verify output for readability.
- Return of data — Data is delivered to an external drive (or other agreed format).
Pricing: Recovery pricing depends on the tools and steps required. The $160 diagnostic helps us determine whether recovery is feasible and what level of work is needed.
Timing: Many cases are quoted around 3–7 business days. If a mail-out partner is needed, estimates are commonly 7–10 business days.
Should I keep trying to turn it on?
If it’s clicking, overheating, or was exposed to liquid—no. Power cycling can worsen damage. For software issues, limit use and avoid installing tools or updates until we evaluate it.
Do you guarantee recovery?
No one can guarantee recovery in every case. We’ll tell you what’s realistic after diagnostics and recommend the safest path forward.
What do I need to bring?
Bring the device/drive and any relevant accessories (enclosures, cables, power adapters). If it’s a Mac, bring the charger. If it’s an iPhone/iPad, bring the device and passcode if you have it.
Important notes
- Recovered data is typically returned to an external drive (you can provide one or purchase one).
- We may recommend mail-out recovery for severe physical damage or specialized cases.
- For privacy and security, we only access files as necessary to validate recovery output.
- If your data is mission-critical, tell us—this helps us prioritize options appropriately.
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