AirPods & Beats Service

Wireless audio service, with a clear next step.

Support for AirPods and Beats issues like charging, pairing, battery, and audio problems, with authorized guidance on the right replacement or service path.

Whether one side stopped working, the case is not charging, the battery is fading, or you are not sure what Apple covers, we will confirm the issue and help you move forward with confidence.

AirPods & Beats Service

Apple-trained service for AirPods and Beats devices, including help with charging issues, weak batteries, pairing problems, and replacement options. We will confirm the best path based on the product, the issue, and your coverage.

Apple-trained technicians
Model-specific service paths
Coverage checked at check-in
Clear estimates
AirPods and Beats service at Yes Computers
Apple AuthorizedService Provider
Northampton • Coverage checks • Replacement support

What we help with

Common issues we see with AirPods and Beats products. Final service options depend on the model, reported issue, and whether Apple mail-in service is required.

Common AirPods service issues

  • ✓ One side not working or low output
  • ✓ Case not charging or not recognized
  • ✓ Battery life concerns
  • ✓ Pairing and connection problems

Beats service & replacement support

  • ✓ Power, charging, and battery concerns
  • ✓ Audio imbalance or sound failure
  • ✓ Pairing and Bluetooth troubleshooting
  • ✓ Mail-in service when required by Apple

Cost, turnaround & coverage

Details below are based on the current live service page and may still vary by model and issue.

How much will it cost?
Part pricing varies depending on the device model checked in and the issue reported. If your device is out of warranty, a diagnostic fee may apply.
Model dependent
$20 diagnostic may apply
How long will it take?
Turnaround varies depending on part availability and whether mail-in repair is required. Generally replacement can be completed within 3 to 5 business days.
Usually 1-3 business days
Mail-in cases vary
What affects service options?
Service paths can differ based on product generation, issue type, and whether the product qualifies for Apple coverage or replacement service.
Coverage check
Issue + model review
Schedule an AirPods or Beats drop-off Bring the device and charging case when applicable. We will confirm coverage, review the issue, and explain whether in-store or mail-in service is the right fit.
Schedule Drop-Off Support Options

FAQ

Can you repair AirPods in-store the same day?

In some cases but not always. AirPods and Beats service often depends on replacement availability and may require Apple mail-in processing depending on the product and issue.

Do I need to bring the charging case?

Yes, when possible. Bringing the affected earbuds and the charging case helps us verify warranty/authenticity and determine the correct replacement or service path.

How do I know whether my device is covered?

We can review coverage at check-in. Service options depend on the model, purchase status, and the type of failure being reported.