YesCare+ Terms of Service

Effective Date: October 7, 2026

These Terms of Service (“Terms”) govern your use of YesCare+ services provided by Yes Computers (“Yes Computers,” “YesCare+,” “we,” “us,” or “our”).

By purchasing, enrolling in, or continuing to use YesCare+, you agree to these Terms.

1. About YesCare+

YesCare+ is a technology support, device management, monitoring, maintenance, and cybersecurity service designed primarily for Apple devices.

Depending on your subscription, services may include:

Device health monitoring
Operating system and software monitoring
Security monitoring and endpoint protection
Malware and threat detection
Web and phishing protection
Software and security update management
Remote technical support
Remote troubleshooting
Device diagnostics
Preventive maintenance recommendations
Out-of-warranty diagnostic services
Discounts on eligible Yes Computers services
Apple hardware service coordination
Other support or management services described in your plan

Features vary by plan and may change as the service develops.

2. Service Plans

YesCare+ may be offered through individual, household, family, business, or other service plans.

Each plan may have limits on the number or types of devices covered.

Devices exceeding the limits of a plan may require an additional subscription, upgrade, or per-device charge.

Business plans may be governed by additional service agreements, statements of work, Business Associate Agreements, or other written agreements. If another signed agreement conflicts with these Terms, the signed agreement will control for the matters it addresses.

3. Enrollment and Device Management

Certain YesCare+ services require installation of management, monitoring, security, or remote-support software on covered devices.

These tools may include software or services provided by third parties, including device-management, endpoint-security, remote-support, and software-management providers.

By enrolling a device in YesCare+, you authorize Yes Computers to install, configure, maintain, update, and remove software reasonably necessary to provide the service.

Depending on your plan and device configuration, YesCare+ may be able to:

View device hardware and software information
Monitor operating system and software versions
Monitor storage capacity and device health information
Monitor security configuration
Determine whether disk encryption and certain security features are enabled
Identify known vulnerabilities or security risks
Detect malware, potentially unwanted programs, or other threats
Install or schedule software and security updates
Run scripts or maintenance tasks
Apply configuration settings
Remotely assist with troubleshooting when authorized

Yes Computers will use these capabilities for legitimate support, security, maintenance, and administrative purposes associated with providing YesCare+.

4. Remote Access

Certain plans may include remote-support capabilities.

Remote access will generally be initiated for the purpose of providing requested technical support, troubleshooting, maintenance, or remediation.

When interactive remote access is required, Yes Computers will normally obtain authorization from the customer or an authorized representative before accessing the device unless a separate business agreement authorizes unattended management or remediation.

Automated monitoring, security scans, patching, maintenance scripts, and similar background-management functions may occur without individual approval each time they run.

5. Security Monitoring Is Not a Guarantee

YesCare+ is designed to reduce technology and cybersecurity risks, but no security product, monitoring system, antivirus product, endpoint-detection system, or managed service can detect or prevent every threat.

Yes Computers does not guarantee that:

A device will never become infected with malware
A device or account cannot be compromised
Every malicious website, phishing attempt, vulnerability, or security threat will be detected
Every software vulnerability can be immediately patched
Every third-party application will remain compatible with managed security software
Data loss, service interruption, or cybersecurity incidents will never occur

Customers remain responsible for using reasonable security practices, protecting passwords and authentication credentials, and notifying Yes Computers promptly when suspicious activity is discovered.

6. Software Updates and Maintenance

YesCare+ may recommend, schedule, or install operating-system, security, and third-party software updates.

Updates occasionally cause compatibility issues, application changes, unexpected behavior, or interruptions outside the control of Yes Computers.

We may delay or withhold an update when we reasonably believe immediate installation could create compatibility, stability, or operational problems.

For business customers, update schedules or approval requirements may be established separately.

7. Customer Responsibilities

You agree to:

Provide accurate account and contact information
Maintain access to any accounts or credentials that remain your responsibility
Inform us when a covered device is sold, replaced, lost, transferred, or no longer in your possession
Notify us of significant problems or suspected security incidents
Maintain appropriate backups of important data
Avoid intentionally disabling or removing required YesCare+ software
Use the service only on devices you own or are authorized to manage

You are responsible for ensuring that Yes Computers has authorization to manage any device you enroll.

8. Data Backups

Unless your plan or another written agreement specifically includes managed backup services, YesCare+ is not a backup service.

Customers are responsible for maintaining current backups of important files and information.

Although Yes Computers takes reasonable care when servicing devices, data loss can occur during hardware failure, software failure, operating-system upgrades, malware incidents, repairs, or troubleshooting.

We strongly recommend maintaining at least one current backup before major repairs, updates, migrations, or configuration changes.

9. Apple Repairs and Third-Party Services

Yes Computers is an Apple Authorized Service Provider and may provide or coordinate Apple repair services separately from YesCare+.

Apple repairs, warranties, AppleCare coverage, parts eligibility, repair screening, diagnostic requirements, and repair authorization are governed by Apple's applicable policies.

YesCare+ does not modify or extend Apple's warranty or AppleCare terms unless expressly stated otherwise.

Third-party products and services used in connection with YesCare+ are also subject to the applicable provider's terms and technical limitations.

10. Subscription Billing

YesCare+ subscriptions may be billed monthly, annually, or according to another billing schedule disclosed at purchase.

By enrolling in a recurring subscription, you authorize Yes Computers and its payment processor to charge the payment method associated with your account for recurring subscription fees and applicable taxes until the subscription is canceled.

Prices may change in the future. If the price of an existing recurring subscription changes, we will provide notice before the new price applies to a future renewal where required.

11. Automatic Renewal

Unless otherwise stated, YesCare+ subscriptions automatically renew at the end of each billing period until canceled.

Monthly subscriptions renew monthly.

Annual subscriptions renew annually.

You may cancel future renewal by contacting Yes Computers or using any self-service cancellation method we make available.

Cancellation prevents future renewal but does not ordinarily provide a refund for service already provided or for the unused portion of an active subscription period, except where required by law or where Yes Computers determines otherwise.

12. Cancellation and Removal of Management Software

When a YesCare+ subscription ends, monitoring, management, security, remote-support, or related software provided through YesCare+ may be removed or disabled.

Protection and monitoring may stop immediately or shortly after cancellation.

Customers should contact Yes Computers if assistance is needed removing YesCare+ components from a device.

Business customers are responsible for coordinating device offboarding where appropriate.

13. Failed Payments

If a subscription payment fails, we may attempt to process the payment again.

If payment remains outstanding, Yes Computers may suspend or terminate YesCare+ services after reasonable notice.

Security monitoring and management services may stop when an account is suspended or terminated.

14. Acceptable Use

You may not use YesCare+:

To gain unauthorized access to another person's device or information
For unlawful surveillance
To distribute malware or malicious software
To interfere with Yes Computers systems or service providers
For any illegal purpose

We may suspend or terminate service where reasonably necessary to prevent abuse, fraud, security threats, or unlawful activity.

15. Availability of Services

We work to keep YesCare+ services available and functioning properly, but uninterrupted service cannot be guaranteed.

Availability may be affected by:

Internet outages
Third-party service interruptions
Vendor outages
Apple service availability
Software compatibility
Device configuration
Operating-system changes
Maintenance
Cybersecurity incidents
Events outside our reasonable control

16. Changes to YesCare+

Technology and security requirements evolve rapidly.

We may add, remove, replace, or modify service components when reasonably necessary to improve the service, maintain security, replace a vendor, respond to technical changes, or comply with legal requirements.

If a change materially reduces the core functionality of a paid service, we will make reasonable efforts to notify affected subscribers.

17. Privacy

Our collection and use of personal information is described in the Yes Computers Privacy Policy.

Use of YesCare+ constitutes acknowledgment of that policy.

18. Disclaimer of Warranties

YesCare+ is intended to provide professional technology support, monitoring, maintenance, and risk reduction.

Except for warranties that cannot legally be excluded, the service is provided on an “as available” basis.

We do not warrant that YesCare+ will identify, prevent, correct, or resolve every hardware failure, software defect, cybersecurity threat, compatibility problem, or data-loss event.

Nothing in these Terms eliminates any warranty, consumer protection, or other right that cannot legally be waived.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Yes Computers will not be liable for indirect, incidental, special, or consequential damages arising from use of YesCare+, including loss resulting from third-party service interruptions, hardware failure, malware, cyberattacks, software defects, or loss of data.

This limitation does not apply where liability cannot legally be limited or excluded.