Before your repair appointment

Prepare your device. Save time at check-in.

Apple requires Find My to be removed or turned off before service. A few minutes now can help us begin your repair without delays.

Verify your password Remove Find My
01 Know your password

Confirm your Apple Account password before you arrive.

02 Remove Find My

Choose the correct method below so Apple can authorize service.

03 Back up your device

Repairs can sometimes require the device to be erased.

Step 1 · Apple Account password

Confirm your password first.

You will need your Apple Account password to remove Find My. Verify that it works before your appointment so a reset does not delay check-in.

Verify it with Apple

Sign in at account.apple.com using the email address or phone number and password connected to iCloud. If you can sign in successfully, your password is ready.

Verify your password

Forgot your password?

  1. Open Settings and tap your name.
  2. Tap Sign-In & Security.
  3. Tap Change Password and follow the prompts.
Reset with Apple

A one-hour Security Delay may apply. With Stolen Device Protection, changing your password can require Face ID or Touch ID, a one-hour wait, and another biometric check. Please do not leave the phone with us while the delay is running—you must remain with the device to complete the reset. Account recovery can take several days or longer in some cases.

Step 2 · Disable Find My

Find My protects you and your device.

Find My includes Activation Lock, a security layer that helps prevent someone else from using or servicing your Apple device without your permission.

Apple will not allow service to begin while Find My is on. Turning it off confirms that the device is here with the owner’s authorization.

You will need your Apple Account password. This is the email address or phone number and password used for iCloud—not simply your device passcode.

Choose the right method

Remove Find My before you arrive.

The correct path depends on Stolen Device Protection and whether the device powers on.

Recommended for iPhone

Stolen Device Protection is enabled

Use the Find My app instead of trying to turn off Find My in Settings.

  1. Open the Find My app.
  2. Tap Devices, then select the iPhone being serviced.
  3. Scroll down and tap Remove This Device.
  4. Follow the onscreen instructions to prepare the iPhone for repair.
iPhone or iPad

Stolen Device Protection is not enabled

  1. Open Settings.
  2. Tap your name, then tap Find My.
  3. Tap Find My [Device] and switch it off.
  4. Enter your Apple Account password, then tap Turn Off.
Mac

Turn off Find My Mac

  1. Choose Apple menu › System Settings.
  2. Click your name, then click iCloud.
  3. Under Saved to iCloud, click See All, then Find My Mac.
  4. Click Turn Off and follow the prompts.

Device does not power on?

Use the Find My app on another Apple device or sign in to iCloud.com/find. Select the device, choose Remove This Device, and follow the onscreen repair instructions.

Open Find Devices

Step 3 · Back up and bring

Protect your data before service.

A repair can require your device to be erased or replaced. Complete a current backup and make sure any cloud syncing has finished before check-in.

iPhone or iPad

Back up with iCloud

Create a current copy of your device information before service.

  1. Connect the device to Wi-Fi.
  2. Open Settings › your name › iCloud › iCloud Backup.
  3. Tap Back Up Now.
  4. Stay connected until the latest backup date and time appear.
iCloud backup instructions
Mac · Full backup

Back up with Time Machine

Time Machine backs up files, apps, photos, email, and documents to an external drive.

  1. Connect a compatible USB or Thunderbolt drive.
  2. Open System Settings › General › Time Machine.
  3. Click Add Backup Disk and select the drive.
  4. Choose Back Up Now and allow it to finish.

Apple recommends a backup drive with at least twice the storage capacity of your Mac.

Time Machine instructions
Mac · File sync

Check iCloud Drive

Make sure the files in your Desktop and Documents folders have finished syncing.

  1. Open System Settings › your name › iCloud.
  2. Click Drive or iCloud Drive.
  3. Confirm Sync this Mac and Desktop & Documents Folders are on.
  4. Allow uploads to finish before service.

iCloud Drive syncs these folders, but it does not replace a complete Time Machine backup.

Desktop & Documents instructions